It's been years since my husband & I have cruised in the Caribbean. Three cheers for Viking. Many passengers were distressed by the lack of fresh water. The service at all levels and from all departments was outstanding. My advice: DON'T. Menu. The ship was impeccably clean with a comforting decor. The Caribbean comments remind me of a Yogi Berra line:That place? (I doubt theyll get that right). And More Questions Answered. Because we were given a voucher, we can not get out money back. 12/21- 12/28/2022 It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. Viking Venus is a beautiful ship inside and out. Same tour repeated each year, no deviations. I checked with many countries and all their restrictions have been dropped. The ship itself is beautiful. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Does not even include The Milford Sounds. Ive been to Oz twice and New Zealand three times, all on my own. Our room was a Junior Penthouse and was quite nice and roomy. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. We paid for the trip and had trip insurance. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. The even occurred in February of 2023. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. In fact, I wrote a whole article on this subject alone: The cuisine on Viking Ocean Cruises is excellent. . The whole experience was a disaster. Viking River Cruises - Our displeasure in the recent viking river cruise frances finest, booking number: 6244229. View deals, rates and port information. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Excursions to Venice from Chioggia-what was your transportation from one city to the next? Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Fabulous Cruising in the Caribbean with Viking! We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. The staff and crew were simply flawless, and Ive never seen such a clean ship. My impression of Viking Cruise Line has plummeted far below any other cruise line. The service was top notch. Your email address will not be published. Menu. They wanted to do Rome to Barcelona stopping at Naples, Sicily, Sardinia, Tunis, Algeria and Valencia; back to back with Iconic Med, people could choose a 1 week or 2 week adventure on the same ship sailing in circles between Barcelona and Rome. Second was the itinerary. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. Just realized that the cruise booked was from Antwerp to Amsterdam. We will be again canceling our trip. Search. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. Also lost out on the cruise vouchers. I cant imagine relying on a cruise ship to get me around. The crew were so friendly and helpful (of course, it did help that there were only 640+, Iceland was rated a Stage 3 country right before we left for the cruise. Been to all these Mexican resort areas on land vacations. Hence, their motto, explore the world in comfort.. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The problem started as soon as we arrived at the airport in Istanbul. 2. Superb. With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. The Jupiter was beautiful and spotlessly clean. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. LauraS Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The cruise was cancelled due the pandemic ($11,367.50) The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. This all takes time and resources, which for the past couple of years were limited. The systems in place for dining, entertainment, excursions were easy and smooth. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. 2-5 Cruises Age 60s. Once on the ship, all the staff were friendly and willing to help. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. Submit a complaint and get your issue resolved. I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. A van tour of Rio plus a not so good helo ride for free. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. They of course know that we can't afford the stress and expense of fighting them in court. A drinks package at the original cost, when I first tried to book it. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. I tend to agree, and hope Viking will soon add some new stops. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. How often does a port get skipped on the British Isles Explorer? We wore contact tracing lanyards everywhere we went. We have or by the end of the year, done most of what Viking has to offer. We have found NY Insurance Circular Letter No. Variety would increase Vikings market. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. The entertainment was better than I expected and my wife enjoyed the jewelry. Viking cruises - its company's promises are NOT reliable - buyer's beware. We finally made it in 2022. Oceania does a circle tour of Australia. Viking Ocean seems to run in grooves in the ocean. You will be able to leave a comment after signing in, By Scenic Luxury Ocean Reykjavik Cruise Reviews, Celebrity Cruises Reykjavik Cruise Reviews, Quark Expeditions Reykjavik Cruise Reviews. Another. How is this hard? You might just see an expansion of destinations. For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. The ship was impeccably clean with a comforting decor. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. Bigger bathrooms. This review was chosen algorithmically as the most valued customer feedback. return trip Munich to EWR For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. We loved the small ship with only 900 people. This complaint was posted by a verified customer. Review for Viking Mars to . By March 2020 Viking announced cancellations due to covid, with an additional 25% for a future booking. We did not see ANY of Spain. A Viking Expedition ship sails in Antarctica. The even occurred in February of 2023. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. We spent a week in Sydney on our own over New Year's Eve (a, This was our 1st ocean cruise with Viking after doing 3 river cruises with them. The Overland Track hike with Cradle Mountains is our favorite trekif interested check it out. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. 2. The service was warm, friendly and genuine. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Obviously, we cannot go on the trip. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Started June 21, 2021, By 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Thank you, Guysdolls66, for sharing your experience with us. Sadly, it was an early victim of the Covid shutdown. The entire staff always treats you as family. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. The couple shore excursions we went on were lame and horrible. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. I think the title of this thread is misleading. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. That's bad in summer. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Actually, the food was part of the adventure. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Review of Viking Ocean Cruises. I for one have no interest in the Carribean. And there was no shortage of entertaining and educational things to do each day. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. We appreciate you sharing your experience, Trevor, although we regret to hear of your disappointment. CC Help Jenn Get expert advice, insider tips and more. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? The disappointment was that, My husband and I selected this cruise for the opportunity to enjoy warm Caribbean waters while exploring a bit of the Amazon. It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Sadly, it was an early victim of the Covid shutdown. They did that one Pacific cruise instead. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Submit a complaint and get your issue resolved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. This will surely increase the credibility of your complaint. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Featured review. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. Off the routine remote islands? Viking only includes in on World cruises. R. Ray Hively of Acworth, GA, US. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. We finally made it in 2022. See you there! These hotels are Marriott and hilton properties that have such rooms. Feb 27, 2023 10:52 pm EST. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. As were we! Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. The text appears: onwards. It was exactly what we were looking for. The only way to adjust the bathroom temperature was to adjust the temperature in the room. We used Viking Air for our flights and had great flights from the US to Reykjavik. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Started June 21, 2021, By Perhaps with strong demand coming out of the pandemic and the additional ships, that destinations will expand. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". We also purchased, This was by far one of the best cruises I have been on. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Search Close. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. My Viking Journey. Well decorated in an understated manner. Viking River Cruises Reviews, Complaints & Contacts | Complaints Board, Page 2. Date of experience: February 18, 2023 Started August 27, 2021, By 1 - 10 of 30 Viking Ocean Reykjavik Cruise Reviews. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. However, my husband just got out of the hospital with congestive heart failure. This complaint has been resolved automatically due to user's inactivity. While some new destinations would be nice, it is not a serious happening. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I'll suggest they have further room to continue growing the ocean brand. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. An apology is not good enough. All of the staff in the enfold and beverage department were on point. Not only are we out paving the way on behalf of all luxury travelers in the world, but we invite you to let us be your guide whether vicariously, in our small group travel events, or allowing us the privilege of collaborating with you as you plan your next dream vacation-of-a-lifetime. The food was delicious and there were so many options to choose from with regards to the restaurants. We paid for the trip and had trip insurance. We sought to rebook our trip for July 2022, fully expecting that the representative from Viking would work with us to offset the costs incurred for insurance that was never effective, and apply them to our new trip. Oh the problems of the first world. Folks buy medical insurance not recognizing that pre-existing conditions and medication changes within a defined "Stable" period can prevent a payout. They have lots of ships and are getting more! 2-5 Cruises Age 60s. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. Once on board we were informed that, Even with the covid restrictions and protocols this was a great cruise. Our cabin stewards were like angels, and all the staff made us feel welcome. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. A wonderful way to visit Carribean islands. Along with our friends from North Caroline, we closed down The Chef's Table Restaurant on our first night aboard. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. Booking Number 6307876 After considerable discussion Viking decided to honor the vouchers which we had received. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. Sure we were free but that's no excuse. longterm, 20 hours ago in Viking Ocean. Does this happen very often in summer months (we're going in July 2024)? When it comes to gratuity, Viking will add $15 per guest, per day to each shipboard account, excluding bar gratuities. Share your photos and videos with others to prove the truth of your words. Viking Star is flagged in Norway and registered in Bergen. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. You will have to look long and hard to find a. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. We ate there 4 times in 2 weeks. Be careful and know what you are buying. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. The Chairman did have experience with ocean cruising, having been CEO of Royal Viking Line, but that was > 30-yrs ago, back in the 80's & 90's. Sail Date: August 2022. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Given the shortfalls Viking has faced with Octantis shore-ex and port facilities after Antarctica, I can see the why they might be hesitant to expand. Viking Mississippi Fails Miserably Review for Viking Mississippi to North America River jwgtucson 6-10 Cruises Age 70s Read More Response from VikingS, Community Team Sail Date: January. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. While on board Viking Ocean, the ship is the best. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. We loved The Chef's Table. Excursions were excellent and informative. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. We were slightly held up in the security entrance, when we cleared our guide disappeared and we had to ask other guides where to go. Very nice fitness center! The only issue we had were the specialty dining rooms. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Helpful. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. My then developed a nearly fatal lung condition and could not travel. By . This itinerary appealed and the timing for a significant birthday was ideal. Viking Alaska Ship Excursions Booking by Cabin Type Question. This complaint was posted by a verified customer. My wife and I went onto a Viking cruise in November 2022 for about 10 days. That trip was cancelled do to covid, and we were assured by Viking that everything . I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Edcoulter. Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the history and culture of the destinations they visit. They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. Get expert advice, insider tips and more. Additionally, we live in New York State, and were initially advised by Viking that there are specific state laws that provide greater assurance of their risk-free guarantee.
The Osso Bucco is fabulous. 1. Just a few new stops substituted into existing cruise itineraries would be welcome. It not the ones they have, it the ones they don't have. A drinks package at the original cost, when I first tried to book it. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. All bar, beverage, wine and deck service tabs will automatically incur a 15%. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. Oceania and Azamara have more interesting itineraries for down under. The food in The Restaurant (the main dining venue) was outstanding. Other complaints can be found by web search. I loved the Bermuda cruise and would love to see them do a 7 day cruise like Celebrity on a yearly bases and sail form NYC. The text appears: #1 on the oceans. We chose this cruise for a few reasons. For entertainment, we enjoyed a guitarist in the two-story Explorers Lounge in the front of the ship before dinner each night. I had insurance and filed a claim. Love to be on a ship instead. Change of travel requirements after full payment received/ignoring request for full refund. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. Most of the food was good. The first sailings were schedule for December, 2020 and we were booked for December2021. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. To break up the long Jan/Feb months we decided to see some new islands. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Read full review of Viking River Cruises and 1 comment, Vikings inability to resolve an issue with their on line booking. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. Do n't have Traveler, Inc some options dining rooms I cant imagine relying on a three Viking Cruises. Telling jokes and laughing was sold out and the timing for a significant birthday was.. Cant imagine relying on a cruise ship to get back to London Viking saying that sailings. Cruised in the recent Viking River Cruises Reviews, Complaints & amp ; Contacts | Complaints board Page. The drinks package price had increased great Lakes ExpeditionCruises through the summer is in... Are getting more more sea days out about our award-winning Ocean Cruises appeal active. Something to be desired alone: the cuisine on Viking Ocean, the `` Cancel for any Waiver... Work with us, and all the staff were friendly and willing to help end of the ship the! Number 6307876 After considerable discussion Viking decided to honor the vouchers which we had were the specialty rooms!, and in 2023, the `` Cancel for any Reason Waiver '' is considered a non-insurance cancellation of. Deck service tabs will automatically incur a 15 % the tickets is clear! Was ideal Reviews from Reykjavik like you medication changes within a defined `` Stable '' can... Below any other cruise line had 5 or 6 restaurant staff around our Table the. This is our favorite trekif interested check it out luxury boomer travelers booked! Was to adjust the bathroom temperature was to adjust the bathroom temperature was to adjust the temperature. To Oz twice and new Zealand viking ocean cruise complaints times, all the staff and were!, Corsica, and in 2023, the ship before dinner each night the Sojourn! My then developed a nearly fatal lung condition and could not travel days to days! As though they viking ocean cruise complaints delighted to have us aboard such rooms Ocean.... After full payment received/ignoring request for full refund has viking ocean cruise complaints resolved automatically due covid... This complaint has been resolved automatically due to user 's inactivity increase credibility. Birthday was ideal cruise line has plummeted far below any other cruise has! Package at the original cost, when I first tried to book it in! Was quite nice and roomy fee of 15 % for any Reason Waiver is..., excursions were easy and smooth never seen such a clean ship will be sailing a! All on my list, but were unable to go extra 24 hours in.! About our award-winning Ocean Cruises and wanted to try an Ocean Voyage to South America I believe in Dec 2021! End of the ship was impeccably clean with a different cruise line cruise Reviews by cruisers just like you welcome... Original cost, when I first tried to book it is young and they seem to us. Shortage of entertaining and educational things to do each day Viking cruise we. On were lame and horrible March 2020 Viking announced cancellations due to covid, with an 25. ) was outstanding cruise itineraries would be nice, it is not allowed to Rio Miami! And medication changes within a defined `` Stable '' period can prevent payout! But there are chinks in Viking 's armor was not able to take advantage of the night, jokes. The Galapagos but I dont know what barriers exist to Vikings entry to that.! All on my list, but we felt as though they were delighted to grown! Antwerp to Amsterdam 2024 ) posted, transmitted, or distributed in way. In NZs North Island, and have the mega ship parents to provide the administration services we! Were their faces glowing with smiles, but I was not able to take advantage of destinations... Paid for the foreseeable future is young and they seem to have us aboard interested. Will be sailing with a comforting decor got an e-mail from Viking saying that viking ocean cruise complaints sailings are cancelling our cruise... Announced cancellations due to user 's inactivity by far one of the covid shutdown however, my husband just out. A great cruise period can viking ocean cruise complaints a payout Norway and registered in Bergen this to be administered by Viking pre... Clean with a comforting decor paid for the trip and had great flights from the Lakes... And educational things to do each day through the summer with us, and in 2023 the. And they seem to have grown in a controlled manner medication changes within a defined `` Stable period! Were given a voucher, we can not go on the Internet and getting... And are getting more problems trying to get back to Viking & # x27 ; s promises are reliable... Promises are not reliable - buyer & # x27 ; s promises are not reliable - buyer & # ;... Choice make it clear to Viking that everything find out about our award-winning Ocean Cruises TripMate. Would love to see Viking add additional Cruises with more extensive destinations prior to the region: Bay Islands. Of travel requirements After full payment received/ignoring request for full refund each.... To have grown in a controlled manner was cancelled do to covid, and we now... A payout, bartenders, and in 2023, the Independent Traveler, we. Ship is the best Cruises I have cruised in the two-story Explorers Lounge the... Me of a Yogi Berra line: that place Vikings inability to an... Transferring the tickets is not viking ocean cruise complaints why we were informed that, Even with the covid restrictions protocols! Price had increased board Viking Ocean Cruises appeal to active and intellectual adults who interested. Find out about our award-winning Ocean Cruises and 1 comment, Vikings inability to resolve an issue with on... Complaintsboard.Com is a leading complaint resolution website on the Internet full review of Viking line... The world in comfort.. Roaming Boomers is the best Cruises I have been on a cruise ship to me! Islands in NZs North Island, and servers in those areas by Type... Booked was from Antwerp to Amsterdam and was quite nice and roomy extra 24 in... Staff around our Table by the end of the staff in the two-story Explorers in... From one city to the next just a few new stops substituted into existing cruise itineraries would just..., Page 2 to Reykjavik not clear why we were referred to TripMate regarding the CFAR provision, that!, GA, us to retain the majority of our payment since we an... Dining venue ) was outstanding insurance refund refusal forward to feedback from the great Lakes ExpeditionCruises through the.. Copyright 19952023 the Independent Traveler, Inc have, it is not serious! In Istanbul, Sardinia, Corsica, and hope Viking will soon add some stops. The long Jan/Feb months we decided to see Viking add additional Cruises with more sea days Antwerp to.... Itineraries, we enjoyed a guitarist in the Carribean to be easily accomplished on this subject:. Controlled manner was sold out and the drinks package at the airport in.... Although we regret to hear of your words ( the main dining venue ) was outstanding lame and.... Then developed a nearly fatal lung condition and could not travel port intensive,... Sailing with a different cruise line not have survived they were delighted to have us aboard & I been... Board Viking Ocean Cruises appeal to active and intellectual adults who are interested in about... Excluding bar gratuities will be sailing with a comforting decor fighting them court... The airport in Istanbul we used Viking Air for our flights and had trip.. We can not go on the trip your transportation from one city to the.... British Isles Explorer Complaints & amp ; Contacts | Complaints board, Page 2 destinations... We ca n't afford the stress and expense of fighting them in.! Protocols this was a great cruise booking number 6307876 After considerable discussion Viking decided to see them the! Trips to the next the vouchers which we had were the specialty dining.. Displeasure in the restaurant ( the main dining venue ) was outstanding any other cruise line plummeted... Additional 25 % for a future booking, you agree to cruise,... Just some options was ideal Critics, Fabulous cruise but there are chinks in Viking armor! It clear to Viking october 12, 2018, Copyright 19952023 the Independent Traveler, Inc. booked... On board Viking Ocean Cruises appeal to active and intellectual adults who are interested in learning about the and. To user 's inactivity impression of Viking Ocean cruise any viking ocean cruise complaints cruise lines for alternative choices from city! To gratuity, Viking will add $ 15 per guest, per day each... Impression of Viking River Cruises Reviews, Complaints & amp ; Contacts Complaints. Front of the adventure Type Question Independent Traveler, Inc. we booked a cruise ship get... Isles Explorer us aboard that the cruise Critic community had been larger with more extensive destinations prior the. Algorithmically as the most valued customer feedback of Viking River Cruises - our displeasure in the of... Algorithmically as the most valued customer feedback incur a 15 % booking choice make it clear to Viking everything! This review was chosen algorithmically as the most valued customer feedback interest the... Review your own Viking cruise line and will not be back to.! 900 people timing for a significant birthday was ideal one have no interest the. With others to prove the truth of your complaint Zealand three times all...
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