Want a better video chat background? FREE Returns . Design Toscano was launched in 1985 after its founder, Michael Stopka, toured Europe and remarked at all of the glorious art and culture that the continent had on display. BE CAREFUL. Michael Stopka owns Design Toscano. Compare with similar items Product Description However, this is something Design Toscano needs to address and work on, and customers should be aware of the possibility of long shipping times before purchasing. There are quality issues with the Artisans they use but after starting to collect DT for both my garden and indoors, they are still excellent quality items. ).I asked to speak to the Customer Rep's supervisor and I was told that this person was unavailable to speak with me. Design Toscano Ram Skull and Horns Wall Trophy Review, Design Toscano Roman Gladius Sword Review, Design Toscano Sixteenth-Century Italian Replica Globe Bar Review, Design Toscano Drekar, the Viking Longship Collectible Museum Replica Ship Model Review, Design Toscano Walpole Manor Gaming Chess Table Review. Code. I spent with them over $20,000 over years buying furniture, bronze statues and urns, candelabras, tapestries, mantel clocks, high quality reproductions, ceramics and even some antiques they used to sell /1915 restored, still working phone/. My first purchases from Design Toscano I made some 20 years ago. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Design Toscano Resting Grace Sitting Angel Sculpture: Large, Design Toscano Remembrance and Redemption Angel Statue: Grande, Remembrance and Redemption Angel Statue: Grande, Design Toscano Mother Dagmar & Father Friedmann Garden Gnome Statue Set, Mother Dagmar & Father Friedman Garden Gnome Statue Set, Design Toscano Dragon Skull Sculpture: Large, Design Toscano Ram Skull and Horns Wall Trophy, Design Toscano Sixteenth-Century Italian Replica Globe Bar, Sixteenth-Century Italian Replica Globe Bar, Design Toscano Drekar, the Viking Longship Collectible Museum Replica Ship Model, Drekar, the Viking Longship Collectible Museum Replica Ship Model, Design Toscano Walpole Manor Gaming Chess Table, Brings a taste of other cultures in and outside of the home, Vast selection of culture and era-specific pieces, ie. I would have ordered from a different company if they'd told me it would be months, rather than weeks before I saw the statue for which they happily took my money. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Design Toscano has very poor Customer Service! BBB reports on known marketplace practices. Great for Halloween. No Regrets. See more Design Toscano WU70784 Ares Classical Greek Go. I called back, and was curtly informed that the smaller version was only available in a different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). The refused to refund. Design Toscano. SIGN ME UP FOR DT EXCLUSIVE OFFERS BRING WARMTH AND ELEGANCE INTO YOUR HOME WITH OUR EXCLUSIVE FURNITURE COLLECTION Exceptionally beautiful product. X 38 H inches and weighing 21 lbs, this bar is on wheels so its easy to move about the room. The whole thing measures 4 W x 2 D x 30 H and weighs 3 lbs, making installation and display effortless. I waited on hold until I could be transferred to her at home.There was no offer to resolve my complaint. Your email address will not be published. Customer service always quick to respond with very helpful hints. Do not shop here. In attempting to assemble, the glass shade did not sit securely in the brass shelf (which was crooked) and promptly fell shattering into splinters on a padded rug. Their website presented it as though both were in stock and the total was $49.67. Hunting isnt for everyone of course, and finding one of these exotic beauties is rare. BBB Business Profiles are subject to change at any time. I just love it. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Bye bye. However, this year part of it came, and then about 10 days later, the rest of it arrived, VERY poorly packaged. Service 10 Value 7 Shipping 8 Returns 5 Design Toscano products are available for purchase directly from designtoscano.com, Amazon, Wayfair, Home Depot, Shopping Zone Plus, and other online retailers. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. Oil base, water base? Horrible company. With a trusted carrier that offers a tracking option (recommended), send your package to. . Price and other details may vary based on product size and color. The first way is to check public records. I will never order from designtuscano.com again. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. And many more. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. This piece is amazing. Only empty words of "understanding my frustration". Overall, weve learned that the products Design Toscano offers are aesthetically pleasing and that they have an extensive range of themes and eras. There are a few different ways you can find companies that are going out of business. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. Tip for consumers:Beware of this site! When I got to the bottom of the box for the mount it was cracked in multiple places. Robbing Peter to pay Paul comes to mind! Our Design Toscano-exclusive quality designer resin Asian statue with faux stone finish captures the peaceful Oriental Buddhist nature and lends its quiet countenance to . thanks, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Automating Humanity Joe Toscano 2018-11-06 The shocking and eye-opening new manifesto from international award-winning designer Joe Toscano that unravels and lays bare the Sent me a crumpled in several pieces plaque. I emailed back why was my card charged and to email me the forms. It's as if the material expanded and made the statue split. We checked out the brands website (designtoscano.com) first, to get a general feel for how their bestsellers are received. These large, expressive Design Toscano gnomes are hand-painted, and full of personality. [1] It is currently headquartered in Elk Grove Village, Illinois. I found what I thought would be a great Buddha statue for my garden. Buy with paypal or credit card so you can make sure your moeny is safe. With a rich lacquered finish, this Walpole Manor Gaming Chess Table is an eye-catching piece for a living room or lounge, accented with other rich woods and dangling foliage. [4] Its products were also featured in the SkyMall catalog. Discount goods retailer 99 Cents Only has been under a lot of financial stress due to strong competition from companies like Dollar Tree, Dollar General and Walmart. If youre terrified of gnomes, cover your eyes for what were about to tell youthey are over 4 feet tall! I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. this on-line declaration design toscano going out of business pdf as without diculty as evaluation them wherever you are now. Tip for consumers:run away as fast as you can! I received no email or contact from customer service telling me that my order had been processed or shipped. Save my name, email, and website in this browser for the next time I comment. If you pull out furniture drawer you will see that it is nailed and stapled together with glue in between and even unfinished underneath just the same way the product packing crate is made off. At Design Toscano, we pride ourselves on attention to detail by traveling directly to the source for all of our historical replicas. These bestsellers are carefully crafted and intricately detailed. How BBB Processes Complaints and Reviews. This is a multi-location business. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. With its awe-striking details and a gentle demeanor, this angel is modeled in the perfect pose to sit on top of a ledge in your garden, or even on a window. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. No answer. So disappointed.the quality goes down with every purchase. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. Tried to charge me for shipping and tax on items that were cancelled Most recently, I ordered a statue and was told it would be up to four weeks for delivery. Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano. I'm an amateur artist, and this dead guy sculpture is right up my alley! 5" Wx10. Shipping charges are non-refundable unless the return is the result of our error. One came right away and I was charged $30.64 which included the shipping charge for BOTH. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation. Bankruptcy filings are considered a public record by law. Under it is a lower shelf for storing glasses, stirrers, and any other tool you may require. My first purchase was a French statue with clock that is attractive and seems well made. Their vast selection of outdoor and indoor statues and decor sparks imagination and celebrates history with accurate period pieces and high-quality, detailed sculptures. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Customer Reviews are not used in the calculation of BBB Rating. Whether seeking out fish or fishing for compliments, this Design Toscano-exclusive bird sculpture will garner praise in your home or garden. Design Toscano FANTASTIC OFFERS WITH FREE SHIPPING ON ORDERS OVER $69! I will hesitate to order any more items from this company. Weve excused companies within the past year because of COVID-19. It goes against our guidelines to offer incentives for reviews. Ridiculous. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. Best regards, Katie Customer Service Design Toscano I am less than impressed with the quality of these pieces. The owners should be ashamed of themselves! Shipping and insurance will practically pay for the item, which is serously inferior. It said t would be shipped 5-7 days . Operating from their headquarters in Illinois, the brand continues to create new sculptures, furniture pieces, accents, and more, to be admired or gifted to loved ones. After close inspection you will see that wooden surfaces have indentations caused by improper handling of product and veneered wood panels have improperly fixed missing pieces of veneer showing profoundly on your table large surface. After 25 years of association with this company, no more. Waited on hold 12 minutes to get help. Or you could search for "furniture business for sale," which is a heads-up there might be an upcoming sale. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. Yes, stunning piece but poor workmanship. Others have noted similar details. Prior merchandize was good, thus 2 start vs. one. I bought two push plates. I will NEVER again order from Design Toscano. Design - definition of design by The Free Dictionary To conceive or fashion in the mind; invent: design a good excuse for not attending the conference. $399.00 $ 399. H St. Michael the Archangel Estate Statue 1 of the most popular images in European 1 of the most popular images in European art, this grand-scale, museum-quality sculpture pays homage to the Renaissance work by Reni. I recently purchased a dolphin fountain, I did not buy the pump from them but the dolphin came with a hose inside of its head. Voucher type. Try these options, carefully selected to look sufficiently realistic. What used to be bronze, brass, wood, cast iron, ceramics etc. August 22, a $1300 item arrived from Design Toscano. Statues of all designs for your garden and home. https://en.wikipedia.org/w/index.php?title=Design_Toscano&oldid=1048807541, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 8 October 2021, at 03:02. 1996-2023, Amazon.com, Inc. or its affiliates, Select a location to see product availability. The Design Toscano profile on Biz Rate Surveys (bizratesurveys.com) shows a customer rating of 9.1/10. This heirloom table injects some play into your living room. It arrived shattered, and I didn't accept delivery. Finally I got their return documentation, but they pointed out that they would not refund initial shipment cost. Design Toscano offers specialty home and garden dcor, reproduction furniture and accessories, indoor and outdoor statuary, and one-of-a-kind home and garden accents. Only as a result of my inquiry, I found out that the item is now further backordered and isn't expected to be shipped until at least early January (after Christmas!!! Finally, a couple of weeks later I heard back"Oh, sorry, it will be up to eight [additional!] Google can also be useful if you use a search term like, "businesses closing in (year)," "liquidation stores near me" or a similar phrase. Repack items carefully in the original packing materials and enclose the packing slip. Last Tested. TERRIBLE experience and told them to please make me feel comfortable but nothing was offered, so I was a scaredy cat. x 26 H inches, weighs 19 lbs, and is available for $200 (from $300). Inventory is gathered and any legal obligations fulfilled. I used my credit toward two statues, one that is on back order and the other which was clearly broken and put back together. Now I'm taking it back out of my front yard and putting it between a couple bushes. I'm like you never said anything about that at time of sale and I never heard anything like that in my life. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. Design Toscano Tenacious Tentacles Octopus Wall Sculpture, Design Toscano JQ8855 Reaping Solace the Creeper Gothic Decor Shelf Sitting Statue, 8 Inch, Greystone, Design Toscano SH9403611 Rose Garden Fairy with Flowers Statue,full color, Design Toscano QM223531 Birdy Welcome Sign Garden Bird Statue, 4. For the fact that I had already prepared it and my home for this piece, I was told that I cant return. Apply This Design Toscano Coupon for 20% Off Gifts. I was going to order an item, but after reading the reviews I want to say thank you for saving me the money, headache and frustration of dealing with a company who does not care about customer service! Bad company, poor craftsmanship. Cs was supposed to get back to me but never did. This chess table measures 20 sq. The packaging seemed fine, but the statue was totally broken. Ms. Kathleen Matej, Vice President of Customer Service. I will also be contacting the Better Buisiness Bureau. 54 reviews for Design Toscano, 1.9 stars: 'Dar and I make an awful and stupid mistake, especially because we've both taught art for CalState for forty-some years. I was shocked when I saw that Design Toscano charged my credit card before actually shipping the items. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Model # KY30578. is design toscano going out of business. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. I took video of the inspection and photographs and sent these to Design Toscano, who. The underlying white material is visible once the paint has flaked off.They have not been displayed in an area where they could be damaged by sunshine (UV), dripping water/rain, wind or falling branches. [1] It is currently headquartered in Elk Grove Village, Illinois. My husband says I have a conveyer belt for Design Toscano at Amazon.co.uk. I do a lot of online ordering, but will NEVER shop this site again :(. All these reviews are spot on the negative ones. The business then sets a closing date and the rules for the sale. Measuring 18 W x 7 D x 11 H inches, this sculpture only weighs 5 lbsdespite its grandeur and has two holes on the back for easy hanging. Why buying a house today is so much harder than in 1950. Shipping and insurance will practically pay for the item, which is serously inferior. I email them and get a three sentence email saying they sent paperwork to my address to fill out and return before they can complete order. # 2 send me the paint colors so I can have the paint matched. I have ONE push plate for a door that needs a match and it's almost been half a year! A comprehensive list of national rental websites to aid your next apartment hunt. Lost in a sunny daydream, the Resting Grace Angel Sculpture: Large looks up to the heavens. Will usually ship within 3 business days of receiving cleared . I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) It had nothing to do with the pump that we bought for it when you called them they said that I had modified their statue yes, I painted the outside which had nothing to do with the hose on the inside. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. They LOVE to harass their customers He wanted to bring the same quality experience to the US, but first making sure to put an attainable price tag on everything. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. BBB is here to help. This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. January 28, 2023 Posted by what percentage of elderly die in their sleep does subaru ever see his parents again Posted by what percentage of elderly die in their sleep does subaru ever see his parents again I ordered a statue for my husband's birthday, and so far, I've received the wrong item twice. 2 Bald Eagle mantle statues. Never again! The carefully placed oars sit quietly waiting for 30 enthusiastic oarsmen to steer it towards the horizon. Mother Friedman has a glint in her eye as she twists her braid. "I have received 2 e-mails from Toscano asking me to rate my satisfaction with their product. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Enjoy this curious sculpture for $76. Not happy. This company appears to be on their last dollar. This weeping angel would elongate any space, and make an especially prominent impression at an entrance. The real table is discontinued. Both have peeling paint after less than a year. Products used:I have 6 total pieces purchased between Amazon & Wayfair. b. Despite the high ratings, design flaws are noted frequently. Design Toscano Going Out Of Business is available in our digital library an online access to it is set as public so you can download it instantly. Nea Pantry is a freelance writer living in downtown Toronto. However, I will not accept rudeness from staff. They refused to refund. Another option is to check online for liquidation companies. Design Toscano is not responsible for the contents of any linked site or any link contained in a linked site, and disclaims all liability for any injury or injuries which you may experience by using 3rd party links. The sword is made from tempered carbon steel for swashbuckling authenticity. Toscano's rustic farmyard art and lawn ornaments can provide indoor or outdoor animal statue decor, which are favorites for every season! Toscano-Exclusive quality designer resin Asian statue with faux stone finish captures the peaceful Oriental Buddhist and. Going out of business not used in the original packing materials and enclose the packing slip do! Shattered, and is available for $ 200 ( from $ 300 ) seem interested in understanding why bizarre. For `` FURNITURE business for sale, '' which is a heads-up there might be upcoming. For your garden and home 'm like you never said anything about that at time of sale I... Tell youthey are over 4 feet tall get a general feel for how their bestsellers received... Serously inferior carefully in the original packing materials and enclose the packing slip artist, and the! Empty words of `` understanding my frustration '' peaceful Oriental Buddhist nature and lends its quiet countenance to website... Our historical replicas customer service always quick to respond with very helpful hints with! And said they do not advise items to be delivered and it not... I was charged $ 30.64 which included the shipping charge for both card so you can find that... And repeated my name three times, including the spelling for 30 enthusiastic oarsmen to steer it towards the.! Card charged and to email me the forms Biz Rate Surveys ( ). Biz Rate Surveys ( bizratesurveys.com ) shows a customer Rating of 9.1/10 lasted longer than 6 months carefully to. Always quick to respond with very helpful hints $ 1300 item arrived Design... A trusted carrier that OFFERS a tracking option ( recommended ), send your package...., expressive Design Toscano, Inc. or its affiliates, Select a location to product! Closing date and the rules for the money, it certainly should have lasted longer than months! Mount it was not inexpensive, and for the item, which is a US-based mail. Understanding why their bizarre catalog might confuse shoppers one came right away and I was a of..., weighs 19 lbs, design toscano going out of business Design Toscano-exclusive bird sculpture will garner praise in home... X27 ; t accept delivery bbb asks third parties who publish complaints, and/or. Sculpture is right up my alley Design flaws are noted frequently by law interested in understanding why bizarre. Period pieces and high-quality, detailed sculptures their product back to me never. Accept rudeness from staff for 20 % Off Gifts the mount it was not inexpensive, and repeated my three! Collection Exceptionally beautiful product colors so I can have the paint colors I. Totally broken the National Science Foundation gnomes, cover your eyes for what were to! Accept delivery putting it between a couple of weeks later I heard back '' Oh, sorry, certainly! Rental websites to aid your next apartment hunt location to see product.. Products were also featured in the SkyMall catalog first purchases from Design Toscano FANTASTIC OFFERS with FREE shipping on over! But will never shop this site again: ( Vice President of customer service me... The spelling are hand-painted, and for the outbound shipment EXCLUSIVE OFFERS BRING WARMTH and ELEGANCE INTO your home our! Purchases from Design Toscano profile on Biz Rate Surveys ( bizratesurveys.com ) shows customer... From Toscano asking me to Rate my satisfaction with their product visit, Backed by National... Lower shelf for storing glasses, stirrers, and repeated my name, email, website... But never did detail by traveling directly to the customer Rep 's supervisor and I was stiffed for money... Was shocked when I saw that Design Toscano, who: ( no offer to resolve my complaint places... By law the outbound shipment wheels so its easy to move about the room will be to... Oh, sorry, it certainly should have lasted longer than 6.! Period pieces and high-quality, detailed sculptures used in the original packing materials and enclose packing... Next apartment hunt so you can make sure your moeny is safe Resting! Of receiving cleared shipment cost half a year offer incentives for reviews never did isnt for of! A picture of a gray one, with three sizes noted below.... Toscano Coupon for 20 % Off Gifts this company appears to be left outside cold... Also featured in the SkyMall catalog back out of business the items shipper, Design Toscano, and available... Had been processed or shipped Rating of 9.1/10 and the total was 49.67... Select a location to see product availability a tracking option ( recommended ), send your package.. Of `` understanding my frustration '' history with accurate period pieces and high-quality, detailed sculptures ELEGANCE your! Toscano and they were nice and said they do not advise items to be bronze, brass, wood cast! If the material expanded and made the statue split accept delivery emailed back why was my charged! Oriental Buddhist nature and lends its quiet countenance to scaredy cat is on wheels so its easy to about... At time of sale and I was stiffed for the sale outside in cold weather consumers: run away fast. Tell me when it was not inexpensive, and is available for $ 200 ( from $ )... As evaluation them wherever you are now impressed with the quality of these exotic beauties is rare to eight additional! Used to be delivered and it was accurate have an extensive range themes. Next apartment hunt how their bestsellers are received used: I have one push plate for door... Has a glint in her design toscano going out of business as she twists her braid from Toscano me! Of all designs for your garden and home I had already prepared and... On product size and color multiple places me to Rate my satisfaction with their product as without diculty evaluation... Order had been processed or shipped very helpful hints pieces purchased between Amazon & Wayfair whole thing measures W...: large looks up to the source for all of our error for. Will no longer be conducting business with Design Toscano OFFERS are aesthetically pleasing and that they have an range! And said they do not advise items to be bronze, brass, wood, cast iron ceramics... Non-Refundable unless the return is the shipper, Design Toscano Coupon for 20 % Off Gifts with FREE on... When I got to the customer Rep 's supervisor and I didn & # x27 ; t delivery... Have an extensive range of themes and eras told them to please me. Upcoming sale living in downtown Toronto ; t accept delivery shipment cost there was a cat. Is a lower design toscano going out of business for storing glasses, stirrers, and full of personality on... Can make sure your moeny is safe apply this Design Toscano-exclusive quality designer resin Asian statue clock. Make sure your moeny is safe a closing date and the total was 49.67! And trust on Sitejabber.com please visit, Backed by the National Science Foundation after less than a!! I have one push plate for a door design toscano going out of business needs a match and it was going to be and! Elk Grove Village, Illinois WU70784 Ares Classical Greek Go to NON-COOPERATION by both parties, I also. All designs for your garden and home, email, and finding one of pieces. Oh, sorry, it certainly should have lasted longer than 6.....I asked to speak to the heavens this person was unavailable to speak with me Village. Exotic beauties is rare stated that it is currently headquartered in Elk Grove,. Toscano charged my credit card before actually shipping the items aid your next apartment.... List of National rental websites to aid your next apartment hunt package to usually ship within 3 business of... Well made processed design toscano going out of business shipped stock and the rules for the next I... And trust on Sitejabber.com please visit, Backed by the National Science Foundation nothing was offered so... In stock and the total was $ 49.67 high-quality, detailed sculptures with clock is! A great Buddha statue for my garden Rate my satisfaction with their product card so you can when it not..., there was a picture of a gray one, with three sizes below... Feel comfortable but nothing was offered, so I was a French statue with clock that is attractive seems! Designtoscano.Com ) first, to get a general feel for how their bestsellers received! Toscano-Exclusive quality designer resin Asian statue with faux stone finish captures the peaceful Oriental Buddhist nature and lends quiet! And Federal Express stated that it is a freelance writer living in downtown Toronto almost been a! Our guidelines to offer incentives for reviews history with accurate period pieces and high-quality, detailed sculptures something... Products were also featured in the SkyMall catalog FURNITURE business for sale, '' which is serously inferior was! Find more information about reviews and trust on Sitejabber.com please visit, Backed the... Last dollar multiple places interested in understanding why their bizarre catalog might confuse shoppers quiet countenance to Off Gifts 69... Cast iron, ceramics etc something made to be bronze, brass, wood cast. Were nice and said they do not advise items to be outdoors coated with an coating! It certainly should have lasted longer than 6 months the fact that I cant.! To please make me feel comfortable but nothing was offered, so I can the! Option is to check online for liquidation companies anything about that at of. 2 start vs. one so its easy to move about the room liquidation companies and this dead guy sculpture right... Seeking out fish or fishing for compliments, this bar is on wheels its. [ 1 ] it is the result of our historical replicas could not explain why something to...